Anonymous
map-marker Alberton North, Gauteng

Tressemme became crap watery not up to standard. I will not be buying it anymore...useless...im so unhappy me and my girls hair is dry first and looking crap for the passed 3months now...we are so dis

Tressemme became crap watery not up to standard. I will not be buying it anymore...useless...im so unhappy me and my girls hair is dry and looking crap for the passed 3months now...we are so disappointed

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User's recommendation: not at all

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Desiree W Eou

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Verified Reviewer

Found two tampons in my shampoo bottle

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TRESemme - Found two tampons in my shampoo bottle
TRESemme - Found two tampons in my shampoo bottle - Image 2
TRESemme - Found two tampons in my shampoo bottle - Image 3
TRESemme - Found two tampons in my shampoo bottle - Image 4
TRESemme - Found two tampons in my shampoo bottle - Image 5

I purchased this bottle of shampoo, and as I started using it, I noticed that the product was not coming out. So, I removed the cap of the bottle and started using the product, but again, I noticed that there was a blockage.

I kept squeezing, and to my surprise, a tampon came out of the bottle. I decided that I would not use the product again, and as I was about to discard it, I decided to remove the remainder of the shampoo from the bottle. But then, I noticed that there was still something inside.

So, I kept squeezing, only to find that there was another tampon in the bottle, and this time, this one had something black in it. I was so traumatized and disturbed by what I had discovered.

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Loss:
$10
Cons:
  • Bottle is dark so you cannot see inside

Preferred solution: I would like to be compensated for the full refund plus the trauma I experienced when I found those two tampons in my shampoo because I was using that shampoo in my hair and God know what was in that tampon.

User's recommendation: There is really no recommendation to costumers as the bottle is black and it’s hard to know if there is something inside of it or not.

Connie G Opd

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Verified Reviewer

Spray & mousse

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I called about these two products. I told the representative that, in my opinion, they had changed and no longer held like they always have.

She agreed with me and said they had indeed changed their product. I told her I didn't like it because it doesn't work. She asked me to send her pictures and UPC codes from both products, which I did, and she said she would send me coupons for replacements, which she didn't. I have two of each that don't work.

I never heard anything more from her. This new product, with the gold sparkles on the front, doesn't work.

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Loss:
$32
Pros:
  • Old product is amazing
Cons:
  • New product does not work

Preferred solution: Full refund

Connie G Opd

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Verified Reviewer
| map-marker Mulvane, Kansas

I did call & complain about my favorite products being changed; hair spray & mousse.. I was told to send in pics of the cans( I have 2 of each), the bar codes & the numbers on the bottom of the can….

TRESemme - I did call & complain about my favorite products being changed; hair spray &...
TRESemme - I did call & complain about my favorite products being changed; hair... - Image 2

I did that plus I gave all of the numbers to the representative over the phone I sent them to the email she sent me, on the same day She was going to send me coupons to replace this product with my old, reliable product She did check on this new product & said there had been changes made I have not received ANY correspondence OR coupons. Can you help me ? Thank you Happy

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User's recommendation: The product in the containers with the (looks like) sparkles on it us the new, CHANGED product.. DO NOT BUY THIS ONE!!! It doesn’t hold anything like the original product..

Connie G Opd

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Verified Reviewer
| map-marker Mulvane, Kansas

Complain faulty products product has changed. It doesn’t hold at all like it did.

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TRESemme - Complain faulty products product has changed. It doesn’t hold at all like it...

The mousse doesnt hold, the hair spray doesnt hold. Its a completely different product. This product ALWAYS held my style but, not anymore PLEASE give us back the old tresseme products

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User's recommendation: Give us back the regular formula of this product

Jayceon Uod
map-marker Edwardsville, Illinois

Product questions

I have been using your product for years!! I have always loved using shampoos and hairsprays!

But now it seems, you can only find it in the extra hold, which pulls out my hair!!

Why did they make such a change??

I cant find another hairspray that I like to use without paying four times the amount of money at a salon! How can you help with this issue?

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Connie G Opd

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Verified Reviewer
| map-marker Mulvane, Kansas

I did call & complain about my favorite products being changed; hair spray & mousse.. I was told to send in pics of the cans( I have 2 of each), the bar codes & the numbers on the bottom of the can….

I did that plus I gave all of the numbers to the representative over the phone … I sent them to the email she sent me, on the same day… She was going to send me coupons to replace this product with my old, reliable product… She did check on this new product & said there had been changes made … I have not received ANY correspondence OR coupons…. Can you help me ? Thank you

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Amy B Mrd

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Verified Reviewer
| map-marker Salvador, Bahia

Defective product

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I have had two mega size aerosol hairspray extra hold bottles sprayers stop working in mid spray and continue to be defective with nozzle adjustments. Note the nozzle is not clogged, they simply just stopped working wasting my money, time with trying to fix the nozzle and irritation without having hairspray to use. The one bottle was 1/2 full the other was only used for two work mornings.

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Loss:
$30
Pros:
  • Great hold humidity control good for all hair types
Cons:
  • Defective spray nozzles

Preferred solution: Full refund

Christy M Zry

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Verified Buyer
|

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Verified Reviewer
| map-marker Hyderabad, Telangana

Faulty product

Contains 1 confidential file for company representatives

Bought TRESemme' extra hold hairspray hold 4 1.5 and the sprayer won't spray and I absolutely love this hairspray... the smell and that it holds hair and it doesn't make hair stiff. But I had plans and imagine how annoyed I was that I just went and wasted time and money and now my hair is going to be jacked before I get there lol

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Loss:
$5
Pros:
  • Holds hair with out stiffness and smells amazing
Cons:
  • Cant get it on my hair

Preferred solution: Deliver product or service ordered

User's recommendation: Check the sprayer in store to make sure it works

Manali S Pwb

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Verified Reviewer

Delivery

I have not received my full order only 2 items are delievered other 2 items are missing.please support me.

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Preferred solution: Deliver product or service ordered

Manali S Pwb

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Verified Reviewer
| map-marker Surat, Gujarat

DeliveryI have not received my full order only 2 items are delievered other 2 items are missing

I have not received my full order only 2 items are delievered other 2 items are missing so please ans of my quary.

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Manali S Pwb

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Verified Reviewer
| map-marker Surat, Gujarat

I have not received my full order only 2 items are delievered other 2 items are missing

I have not received my full order only 2 items are delievered other 2 items are missing.so please ans of my quary.

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Anonymous
map-marker Columbus, Indiana

Fragrance issue

If TREsemme would revamp their scent, Id be a regular consumer. They have some good, affordable salon quality products, but honestly, they stink!

If it is as simple as changing a scent, it doesnt seem like that big of a deal, says the girl from corporate America who knows all about change processes. They seriously needs to ditch the old timers scent with something fresh and relaunch their products branding the new fragrance. I discussed this with my hair dresser and she said I have a client who uses TREsemme products and when she walks through the door, I can smell her hair and it is awful.

Everyone who takes care of their hair wants it to smell fresh, not like an old *** stain covered with a fragrance and thats how I feel about it. I dont know what sales are like for this company but until they revamp the smell, no beauticians will be recommending it and thats for sure, nor will I!

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User's recommendation: Smell check it before you buy!

Anonymous
map-marker Huddersfield, Kirklees

To ask question about roller pins i need a sparee

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I was given a telephone number and promptly cut off I just want to know where I can get some replacement pins for my tresemme rollershope

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Samantha D Nnn

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Verified Reviewer
| map-marker Louisville, Kentucky

Horrible reaction to shampooo loss of hair dry hair and blister bumps on my scalp

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TRESemme - Horrible reaction to shampooo loss of hair dry hair and blister bumps on my...

Extreme hair loss dry scalp and what seems to be blisters caused from the acid in the product. I googled it and seeing that there was a lawsuit and recalls for this product. I need someone to contact me about this I am getting a lawyer

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Preferred solution: Settlement. Hair loss and blisters and major dandruff

Azraa H

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Verified Reviewer
| map-marker Ethekwini, Kwazulu-Natal

Problems with Tresemme products

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Problems with Tresemme products

Hi

This is not my first time using TRESemme conditioner, I usually use organics and TRESemme conditioner which works wonders. The conditioner made my hair fall.

Branches of my hair just fell which I was rinsing it off.

Once my hair dried, it was frizzy and dry. It normally doesn't happen I'm really displeased and frustrated because my hair is gone really thin and I'm not sure what to do because I've spent alot of money on it and I need you to get back to me about this here's a pic of the product it also made my sculp hot

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Loss:
$80

Preferred solution: Let the company propose a solution

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